As a portal administrator or member with licensing privileges, you use the ArcGIS Enterprise portal to specify which members have access to licensed apps that aren't already included in their assigned user type. For example, you can assign add-on licenses for licensed apps such as ArcGIS Pro, Navigator for ArcGIS, AppStudio for ArcGIS Standard, Drone2Map for ArcGIS, ArcGIS Business Analyst web app, ArcGIS Community Analyst, GeoPlanner for ArcGIS, Insights for ArcGIS, and other apps sold through ArcGIS Marketplace. You can also assign add-on licenses for app bundles that were purchased separately. You can view license and user type details and configure add-on licenses for a single product at a time and multiple products at once.
Import licenses
Licenses are managed through a single .json file downloadable from My Esri. If there are any changes to your organization's licensing, you will be provided with a new .json file containing all licenses, which will overwrite the old license file. You can import the new licensing file through the portal.
- Verify that you are signed in as an administrator of your organization or a member with licensing privileges.
- At the top of the site, click Organization and click the Licenses tab.
- Click Import Licenses.
- Choose the .json license file and click Open.
- Click Import.
The new licensing will be reflected on your Licenses page, and you can assign licenses to members here.
Note:
When importing a new license file, any user types or app licenses in your portal will be overwritten by the new license file. For example, if you had apps in your portal that are no longer included in your new license file, these apps will be removed when the new license file is imported.
View license and user type details
The licensing page includes details about your organization's add-on licenses and user types, including compatibility tips that help you make decisions when managing licenses.
Tip:
For a preview of the number of licenses and user types available and assigned to members, refer to the Add-on licenses and Members cards on your organization's Overview tab.
- Verify that you are signed in as an administrator of your organization or a member with licensing privileges.
- At the top of the site, click Organization and click the Licenses tab.
- Click the User types tab to see the assigned and available user types in your organization, as well as the included licenses, compatible add-on licenses, and compatible roles for each user type.
- Click the Add-on licenses tab to see the add-on licenses you have available and assigned in your organization, as well as compatible user types for each.
- For ArcGIS Pro, you see total numbers for all software levels (Basic, Standard, or Advanced) and extensions that you can assign to members as add-on licenses.
- In the ArcGIS Pro section, click License activity to see see which members are currently using ArcGIS Pro, the last time they used the app, and whether members have checked out their license (if offline usage is permitted in the organization). You can search the members by name to filter the list.
A green dot next to the last used date indicates that the member has used ArcGIS Pro in the last 30 minutes. A red dot and a Disconnected label indicate that the member has checked out their ArcGIS Pro license for offline use.
Configure add-on licenses for one product
If you want to configure add-on licenses for a particular product, complete the following workflow. You can use this workflow to assign or unassign the same product for one or more members at a time.
- Verify that you are signed in as an administrator of your organization or a member with licensing privileges.
- At the top of the site, click Organization and click the Licenses tab.
- Locate the add-on license you want to change. If necessary, search the licenses by name. Click Assign or Unassign.
- In the window that appears, find the member or members whose license you want to manage. To search the list of organization members, type the member's first or last name in the search box. To filter the list of members, click the filter options for user type, role, group, and app.
- If you're revoking a license, click Unassign next to each member. To revoke the specified add-on license from all assigned members that appear on the page, click Unassign on this page.
You cannot revoke ArcGIS Pro or Drone2Map for ArcGIS licenses from users who checked out a license.
- If you're assigning a license, click Assign next to each member. To assign the specified add-on license to all assigned members that appear on the page, click Assign on this page.
If you can't assign the license to a particular member because it's not compatible with their user type, you can update user types on the Members tab.
- Click Close to return to the licenses page.
Tip:
If you make a mistake, you can click Undo before closing the window.
ArcGIS Pro only
Sometimes you may need to end a member's active ArcGIS Pro session to release an add-on license for another member to use.
- Verify that you are signed in as an administrator of your organization or a member with licensing privileges.
- At the top of the site, click Organization and click the Licenses tab.
- In the ArcGIS Pro section, click License activity.
- In the window that appears, search the members list and click the row for the member to view activity details.
- Click End session.
If the member has set an alias name for the workstation from within ArcGIS Pro, you can use that to help confirm the session to close. In ArcGIS Pro, the member starts receiving notifications about the session ending as the app begins to shut down. The member can have up to three simultaneous ArcGIS Pro sessions.
Configure add-on licenses for multiple products
If you want to configure add-on licenses for multiple products at once, complete the following workflow. You can use this workflow to change the add-on licenses for one member or a selected set of members.
- Verify that you are signed in as an administrator of your organization or a member with licensing privileges.
- At the top of the site, click Organization and click the Members tab.
- Search for the member in the list. Click the More options button
in the member's row and click Manage add-on licenses.Tip:
To change multiple members at once, check the box next to the name of each member for whom you want to assign or unassign the same add-on licenses. You can select up to 100 members at a time. The selected set is maintained while you search and filter all the members in your organization, even across multiple pages. If necessary, click the members selected drop-down menu to review and revise your selection once you've modified your initial search or filter. Above the list of members, click Manage add-on licenses.
- In the window that appears, select or deselect the add-on licenses that you want to change.
- If you selected multiple members, you can only assign add-on licenses that are compatible with all the selected members' user types. If necessary, click the members selected drop-down menu to remove any members with an incompatible user type. To review what's compatible with your organization's user types, go to the Licenses tab and click User types.
- You cannot revoke ArcGIS Pro or Drone2Map for ArcGIS licenses for members who checked out a license.
- Click Save.
Release a checked out license
If a user checks out a license for use in a disconnected environment and the device using the license is lost or destroyed, you'll need to release the license using the ArcGIS Portal Directory. This frees the outstanding license and allows the user to check out a new license or use ArcGIS Pro or Drone2Map in a connected environment.
- Open a web browser and sign in to the ArcGIS Portal Directory as an administrator of your organization. The URL is formatted as https://portal.domain.com:7443/arcgis/portaladmin.
- Click Home > License > Release License.
- Type the user name of the user who checked out the license (for example, jcho).
- Click Release License.
Considerations for managing licenses
- If an app is included with a member's assigned user type, you don't need to assign the member an add-on license for that app. For example, a member assigned a GIS Professional user type already has a license for ArcGIS Pro, so you don't need to assign ArcGIS Pro to that member as an add-on license. If you're not sure what apps a member can already access, view their profile to see the licenses included with their user type and any assigned add-on licenses. (Go to the Organization page, and click the Members tab. Find the member whose profile you want to view, click the More options button , and click View profile.)
- Only administrators of organizations that have been provisioned for apps can use this functionality. A custom administrative role must include the privilege to manage licenses for members to use this functionality.
- Each product has a corresponding card on the licenses page that shows the number of add-on licenses available to assign and compatible user types.
- It is possible for your organization to exceed the number of licenses available, resulting in a negative number available. This can happen if you assign licenses to your members but are later entitled to fewer licenses, such as if you make changes to your maintenance agreement or you are using trial licenses. Upon the expiration of any license in your organization, you must revoke the expired license so your organization's members are only assigned valid licenses. Members with an expired user type will not be able to sign in. Members with an expired add-on license will not be able to use the license.